Privacy Policy
Last updated: December 7, 2025
Our Commitment to Your Privacy
At VPS Victorville Pool Services, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it. We will never sell your personal information to anyone.
Information We Collect
When you become a customer, we collect information that helps us provide you with great service. This includes:
- Your name, phone number, and email address
- Your service address and any access instructions
- Payment information (credit card or bank account details)
- Service history and notes about your pool
- Communication preferences and feedback
How We Use Your Information
We use your information to deliver the pool services you requested. This means scheduling your appointments, sending service reminders, processing payments, and keeping records of the work we do at your property. We may also use your contact information to send you important updates about your service or special offers, but you can opt out of promotional messages at any time.
Information Sharing
We do not sell or rent your personal information to third parties. We only share your information in these specific situations:
- With payment processors to handle your transactions securely
- With our scheduling software to manage appointments
- When required by law or to protect our legal rights
- With your explicit consent for other purposes
Data Security
We use industry-standard security measures to protect your information. Your payment details are encrypted and processed through secure payment gateways. We never store your full credit card numbers on our systems. Our staff is trained on privacy practices and only accesses customer information when necessary to provide service.
Cookies and Website Tracking
Our website uses cookies to improve your browsing experience. Cookies are small files that help us remember your preferences and understand how visitors use our site. You can disable cookies in your browser settings, but some features of our website may not work properly if you do.
Your Rights and Choices
You have the right to access, correct, or delete your personal information at any time. If you want to review what information we have about you or request changes, just give us a call or send an email. You can also opt out of promotional communications by clicking the unsubscribe link in our emails or by contacting us directly.
Retention of Information
We keep your information for as long as you are an active customer and for a reasonable period afterward to maintain service records and comply with legal requirements. If you request deletion of your data, we will remove it from our active systems while retaining only what is legally required for tax and business purposes.
Children's Privacy
Our services are intended for adults. We do not knowingly collect information from children under 13 years of age. If you believe we have accidentally collected information from a child, please contact us immediately so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page and notify you if the changes are significant. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or how we handle your information, please reach out to us:
- Phone: (760) 330-2762
- Email: info@victorvillepoolcare.com
- Address: 12401 Hesperia Rd Suite 9, Victorville, CA 92395
We are committed to protecting your privacy and being transparent about our practices. Your trust is important to us.